Terms of Use

Last updated: 20 Feb 2026

These Terms of Use (“Terms”) govern your access to and use of the website www.feltimsical.com (the “Site”), operated by Feltimsical.

By accessing or using this Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. About the Site

This Site offers information about and the sale of handmade felted products, including decorative items. All products are handmade and may vary slightly in appearance.

2. Eligibility

By using this Site, you confirm that:

• You are at least 18 years old, or
• You are using the Site under the supervision of a parent or legal guardian.

3. Products & Descriptions

• All products are handmade, and small variations in size, colour, or shape are normal and not considered defects.
• Product images are for illustrative purposes; actual items may differ slightly.
• We make reasonable efforts to ensure descriptions and prices are accurate, but errors may occur.

We reserve the right to:

• Correct errors or inaccuracies
• Change product descriptions or prices at any time
• Discontinue products without notice

4. Orders & Payment

• By placing an order, you agree that all information provided is accurate and complete.
• Orders are subject to acceptance and availability.
• We reserve the right to refuse or cancel any order, including in cases of pricing errors or suspected fraud.

Payment must be made in full at the time of purchase.

All payments on this Site are processed securely via Stripe, a third-party payment processor.

We do not store or have access to your full payment card details.

By completing a purchase, you authorise Stripe to process your payment using the payment method you provide. Payment is taken in full at the time of purchase.

All prices are shown in GBP, USD or EUR and include applicable taxes unless stated otherwise.

If a payment fails or is declined, the order will not be processed.

5. Shipping & Delivery

• Delivery times are estimates only and may vary.
• We are not responsible for delays caused by postal services, customs, or events beyond our control.
• Risk of loss passes to you upon delivery.

6. Returns & Refunds

Because items are handmade:

• Returns are accepted only in accordance with our Returns Policy.
• Custom or personalised items may not be eligible for return unless faulty.

Nothing in these Terms affects your statutory consumer rights under applicable law.

7. Intellectual Property

All content on this Site, including:

• Text
• Images
• Product designs
• Logos
• Graphics

is the property of Feltimsical and is protected by copyright and intellectual property laws.

You may not copy, reproduce, distribute, or use any content without prior written permission.

8. Acceptable Use

You agree not to:

• Use the Site for unlawful purposes
• Attempt to gain unauthorised access to the Site or its systems
• Interfere with the operation or security of the Site
• Use the Site in a way that could harm our business or reputation

9. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages arising from your use of the Site or products.
• Our total liability shall not exceed the amount paid by you for the relevant product.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

10. Disclaimer

The Site and its content are provided “as is” and “as available” without warranties of any kind, express or implied.

We do not guarantee that the Site will be uninterrupted, error-free, or secure.

11. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the content, policies, or practices of those websites.

12. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect and use personal data.

13. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the Site means you accept the updated Terms.

14. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales , and the courts of that jurisdiction shall have exclusive jurisdiction.

15. Contact Information

If you have any questions about these Terms, please contact us at:

Email: contact@feltimsical.com
Business name: Feltimsical