Privacy Policy

Last updated: 20 Feb 2026

This Privacy Policy explains how we collects, uses, and protects your personal data when you visit or make a purchase from www.feltimsical.com (the “Site”).

We are committed to protecting your privacy and handling your personal data in a transparent and lawful way.

1. Who We Are

Business name: Feltimsical
Email: contact@feltimsical.com
Location: United Kingdom

For the purposes of data protection law, we are the data controller of your personal information.

2. What Personal Data We Collect

We may collect the following information:

a) Information you provide to us

• Name
• Email address
• Billing and shipping address
• Phone number (if provided)
• Order details
• Messages sent via contact forms or email

b) Automatically collected information

When you visit the Site, we may automatically collect:

• IP address
• Browser type and device information
• Pages viewed and interactions with the Site
• Cookies and similar technologies

3. How We Use Your Data

We use your personal data to:

• Process and fulfil orders
• Communicate with you about your order
• Provide customer support
• Improve our website and services
• Comply with legal and accounting obligations
• Send marketing emails only if you have explicitly opted in

4. Legal Basis for Processing (GDPR)

We process your personal data based on one or more of the following legal grounds:

• Contractual necessity – to fulfil your order
• Legal obligation – for tax and accounting records
• Legitimate interests – to operate and improve our business
• Consent – for marketing communications or cookies where required

5. Sharing Your Data

We only share your data when necessary, and only with trusted third parties, such as:

• Payment providers (e.g. Stripe, PayPal)
• Shipping and delivery services
• Website hosting and technical service providers
• Analytics providers (e.g. Google Analytics)

These third parties only receive the data necessary to perform their services and are required to protect your information.

We never sell your personal data.

6. International Data Transfers

If any of our service providers are located outside the UK or EU, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.

7. Data Retention

We retain personal data only for as long as necessary:

• Order and payment records: as required by law
• Customer communication: as long as needed to resolve queries
• Marketing data: until you withdraw consent

8. Your Rights

Under data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time
• Request data portability
• Lodge a complaint with the data protection authority

In the UK, this is the Information Commissioner’s Office (ICO).

9. Cookies

We use cookies and similar technologies to:

• Ensure the Site functions properly
• Analyse traffic and usage
• Improve user experience

You can manage or disable cookies through your browser settings.

10. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no system can be guaranteed to be 100% secure.

11. Children’s Privacy

Our Site is not intended for children under 16, and we do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us at:

Email: contact@feltimsical.com
Business name: Feltimsical